# Head of Customer Success at Axion

- Company: Axion
- What the company does: Axion is the AI platform solving customers’ product quality issues - helping global leaders like Daikin, Harley-Davidson and SharkNinja detect issues earlier, fix them faster, and deliver safer, higher-quality products. Backed by Bessemer, Kleiner Perkins and South Park Commons.
- Company website: https://www.axion.com/
- Type: Startups
- Level: Principal and up
- Location: New York, NY
- Work setup: Remote
- Pay: $225K to $275K base salary per year (USD)
- Posted: 2026-05-26
- Apply by: 2026-10-12
- Apply: https://jobs.ashbyhq.com/axion/58f6362e-2f4c-4e4a-9a5d-6e0b90b5403c
- Page: https://www.1752.vc/careers/jobs/axion-head-of-customer-success/

## About the role

Axion already knows how to make customers wildly successful. The opportunity is to make that success systematic and scalable. You'll help define how some of the world's leading manufacturers adopt AI in production - not in a lab or a proof of concept, but in workflows tied to product quality, reliability, cost, and customer outcomes.

## What they're looking for

- 10+ years of Customer Success, Solutions, Services, or post-sale leadership experience in enterprise SaaS, AI, or other complex enterprise technology, including meaningful leadership responsibility
- You've built and led high-performing enterprise Customer Success teams and can credibly operate as both an executive leader and a hands-on player-coach
- Track record of moving complex enterprise customers from initial deployment to adoption, measurable business value, production or renewal, and expansion
- Experience designing and scaling Customer Success organizations - including segmentation, lifecycle design, health, renewal forecasting, and playbooks - through a meaningful growth inflection, ideally from roughly $10-30M ARR through $50-100M+
- Exceptional executive presence: you can build trust with Fortune 500 executives, technical leaders, and frontline operators - and move between those levels fluently
- Systems thinker with strong operating rigor, you use data to diagnose problems, make tradeoffs, and drive accountability

Tags: Delivery & Enterprise Solutions