# Technical Services Representative at Axis

- Company: Axis
- What the company does: Backed by Y Combinator.
- Company website: http://axis.xyz
- Type: Startups (AI role)
- Level: Mid level
- Location: USA - MA - Chelmsford
- Work setup: On-site
- Posted: 2026-09-29
- Apply by: 2026-11-13
- Apply: https://axis.wd3.myworkdayjobs.com/en-US/External_Career_Site/job/USA---MA---Chelmsford/Technical-Services-Representative_R-124089?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/axis-technical-services-representative/

## About the role

At Axis Communications we believe in innovating for a smarter, safer world. We just happen to provide cutting-edge security solutions across the globe. While each ‘Axian’ has his or her own motivators, we all share the same core values. The Technical Services Representative - Tier I (Hybrid position) provides initial screening of all inbound technical support interactions via telephone, chat, and our online helpdesk. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 11:30 a.m. to 8:00 p.m. shift
- Bilingual /Trilingual Candidates - Spanish / Portuguese / French a BIG plus!
- Answer inbound customer inquiries via telephone, chat, and online helpdesk
- Collect and confirm database information for each customer
- Open and update cases in the customer relationship management system, documenting actions taken and outcome
- Provide first call resolution whenever possible and escalate calls/cases to technical or sales support as necessary


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/axis-technical-services-representative/