# Senior Technical Support and Documentation Manager at Axle Health

- Company: Axle Health
- What the company does: Axle Health: Axle Health provides scheduling and workforce management software to help home healthcare and hospice providers improve their clinician productivity. Backed by Y Combinator and Pear VC.
- Company website: https://www.axlehealth.com
- Type: Startups
- Level: Senior
- Location: Santa Monica HQ
- Work setup: On-site
- Pay: $100K to $130K base salary per year (USD)
- Posted: 2026-09-03
- Apply by: 2026-10-18
- Apply: https://jobs.ashbyhq.com/axle-health/c58d7c3b-4f86-486e-b007-178bbd2a9bd0
- Page: https://www.1752.vc/careers/jobs/axle-health-senior-technical-support-and-documentation-manager/

## About the role

Axle Health is hiring a Senior Technical Support and Documentation Manager to build and own post-launch technical support as a defined function for the first time. We're building AI-powered scheduling and workforce management software for home health organizations, and getting customers live is only the beginning - keeping them running, resolving issues fast, and making sure the same problems don't resurface is just as critical to the business.

## What they're looking for

- 5-7+ years in technical customer support, customer success, or QA for a B2B SaaS product - with demonstrated ownership of building support processes and documentation from scratch, not inheriting and maintaining someone else's
- Experience supporting or performing QA on complex SaaS platforms with heavy business logic in regulated environments
- Technical depth to diagnose customer issues independently - comfortable navigating logs, reproducing issues in a sandbox, and driving root-cause analysis without relying on engineering for the initial diagnostic work
- Strong written communication - you can write a troubleshooting run book or admin guide that a customer can follow and resolve independently, without a call
- Experience building and owning a knowledge base or documentation system end to end - not contributing to one someone else structured
- Data-driven approach to prioritization - tracks issue volume by type, uses that signal to decide what to document first and what to surface to engineering as a product problem rather than a documentation gap

Tags: Customer Success