# Senior Customer Success Manager, Puerto Rico at Axon

- Company: Axon
- What the company does: The Axon Network connects people, devices, and apps to protect life in all regards From our TASER smart devices, to police body cameras, to our industry leading cloud based evidence management software, we are the world’s premier public safety company and... Backed by a16z and a16z speedrun.
- Company website: https://www.axon.com
- Type: Startups (AI role)
- Level: Senior
- Location: Puerto Rico
- Work setup: On-site
- Posted: 2026-08-18
- Apply by: 2026-10-14
- Apply: https://job-boards.greenhouse.io/axon/jobs/7826786003
- Page: https://www.1752.vc/careers/jobs/axon-senior-customer-success-manager-puerto-rico/

## About the role

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

## What they're looking for

- You will also work closely with multiple cross-functional teams by providing invaluable insight into customers’ needs and challenges, helping influence and guide internal product road-maps and projects
- As someone that wears multiple hats, from project management to product expert to consultant, you will continually be focused on making your customers more efficient and more confident within their daily workflows
- Relationship Management
- Builds trusted partnerships with command staff, procurement, and training leads
- Facilitates executive business reviews (QBRs, annual ROI conversations)
- Customer Onboarding & Expectation Management

Tags: Customer Success