# Senior Incident Response Manager, Public Safety at Axon

- Company: Axon
- What the company does: The Axon Network connects people, devices, and apps to protect life in all regards From our TASER smart devices, to police body cameras, to our industry leading cloud based evidence management software, we are the world’s premier public safety company and... Backed by a16z and a16z speedrun.
- Company website: https://www.axon.com
- Type: Startups (AI role)
- Level: Senior
- Location: New York, New York, United States
- Work setup: On-site
- Posted: 2026-08-24
- Apply by: 2026-10-14
- Apply: https://job-boards.greenhouse.io/axon/jobs/7962813003
- Page: https://www.1752.vc/careers/jobs/axon-senior-incident-response-manager-public-safety/

## About the role

At Axon 911, we are building mission-critical technology that supports emergency communications, public safety operations, and real-time response environments. We are seeking a Senior Service Delivery Manager, who will own the escalation lifecycle from intake to resolution, ensuring incidents are triaged accurately, prioritized based on operational and customer impact, assigned to the appropriate technical resources, and driven to closure with strong operational accountability and follow-through.

## What they're looking for

- 7+ years of experience in Incident Management, Major Incident Management, Technical Operations, Escalation Management, NOC Operations, Service Reliability, or related operational leadership roles
- Experience leading high-severity operational incidents within SaaS, cloud, mission-critical, or highly available technical environments
- Strong executive communication skills with the ability to remain calm, structured, and decisive during high-pressure situations
- Experience coordinating cross-functional technical teams during customer-impacting incidents
- Demonstrated ability to drive operational accountability and lead complex incident response efforts without direct authority
- Strong understanding of technical infrastructure concepts including cloud environments, networking, VoIP, SaaS platforms, APIs, integrations, and distributed systems

Tags: Carbyne Development