# Support Engineer at Axuall

- Company: Axuall
- What the company does: Axuall is a workforce intelligence company built on a national real-time practitioner data network. Axuall offers a holistic approach to workforce analytics, including an integrated platform for driving smarter decisions and quickly onboarding providers. Backed by Flare Capital Partners.
- Company website: https://axuall.com
- Type: Startups
- Level: Mid level
- Location: Remote - US (Central or Eastern Time)
- Work setup: Remote
- Pay: $80K to $92K base salary per year (USD)
- Posted: 2026-09-14
- Apply by: 2026-10-29
- Apply: https://job-boards.greenhouse.io/axuall/jobs/4733815005
- Page: https://www.1752.vc/careers/jobs/axuall-support-engineer/

## About the role

In this role you will serve as a Tier 2 support professional ensuring that technical requests escalated via the support system are triaged and handled quickly and accurately. Working within a highly matrixed and collaborative environment you will troubleshoot technical issues. This is a mid to senior level position serving as an individual contributor.

## What they're looking for

- Apply your technical knowledge to the triage, escalation and resolution of technical requests from clients and internal team mates
- Respond promptly to requests, quickly assessing root cause, potential workarounds, and options for resolution
- Readily available for live coverage as needed (Axuall supports Clinicians 8AM - 8PM EST)
- Foster collaboration and impeccable communication among product management, engineering and support teams
- Coordinate / follow up on internal requests and work in progress
- Create and improve established and ad-hoc workflow for the triage and escalation of support tickets

Tags: Support