# Program Manager, Customer Support Enablement at Babylist

- Company: Babylist
- What the company does: Babylist is the best baby registry for growing families. Add baby gear from any store including Amazon, Target, and Etsy. Start building your registry today! Backed by Norwest and 500 Global.
- Company website: https://www.babylist.com/
- Type: Startups
- Level: Senior
- Location: United States
- Work setup: On-site
- Pay: $140K to $170K base salary per year (USD)
- Posted: 2026-09-25
- Apply by: 2026-11-09
- Apply: https://job-boards.greenhouse.io/babylist/jobs/6208067004
- Page: https://www.1752.vc/careers/jobs/babylist-program-manager-customer-support-enablement/

## About the role

As the CS Enablement Program Manager, you’ll be the business owner of the systems that make both our human agents and AI agents effective, starting with the quality and integrity of the knowledge they rely on. As a highly autonomous, high-judgment IC, you’ll build and continuously improve the knowledge base, SOPs, training, and AI-powered workflows that underpin Customer Support across Babylist and Babylist Health.

## What they're looking for

- Deep expertise in Support Operations, Enablement, or Knowledge Management : you've owned documentation, workflows, and operational strategy in high-volume environments
- Can build and manage a knowledge base from scratch (Zendesk, Gladly, Help Scout, Notion, Guru, or similar), organizing content and maintaining accuracy at scale so both humans and AI systems can use it effectively
- Can write clear, usable SOPs for complex, multi-step, or edge-case scenarios, and know when to automate them instead
- Can build and deliver training that actually changes how people work : onboarding, process rollouts, tool adoption, AI workflow enablement
- Strong analytical instincts : you can read support data (ticket trends, contact drivers, resolution times) and turn it into decisions about what to fix, automate, or rebuild
- Comfortable being the first person to do this job. This space doesn't have an established playbook in customer support yet, you'll be creating it

Tags: Customer Service