# Customer Success Director at BackBase

- Company: BackBase
- What the company does: One operating system where customers, employees, and AI agents work as one. 120+ banks run on Backbase. See how the Unified Frontline scales your operations.
- Company website: https://www.backbase.com
- Type: Startups
- Level: Principal and up
- Location: Atlanta, Georgia, United States
- Work setup: On-site
- Posted: 2026-09-17
- Apply by: 2026-11-01
- Apply: https://job-boards.greenhouse.io/workatbackbase/jobs/8194687
- Page: https://www.1752.vc/careers/jobs/backbase-customer-success-director/

## About the role

As a Customer Success Director - Enterprise at Backbase, you will play a pivotal role in deepening and expanding strategic partnerships with key enterprise customers across the region. As a trusted advisor, you’ll be responsible for nurturing executive-level relationships, guiding customers through every phase of the Backbase journey, and collaborating cross-functionally to drive exceptional customer satisfaction, retention, and growth.

## What they're looking for

- Education: Bachelor’s degree in Technology, Business, or a related field is required, a Master’s degree or relevant certifications in customer success or account management is advantageous
- Technical Acumen : Previous experience in roles requiring technical understanding, particularly in customer success management within the financial services technology industry
- Customer-Centric Mindset : Passionate about delivering success for customers, with a deep commitment to understanding customer needs and delivering solutions that exceed their expectations
- Innovative and Results-Driven: A growth mindset with the ability to think critically and develop innovative solutions through diving deep into data and analytics to drive decision making
- Relationship Builder: Exceptional communication, presentation, and interpersonal skills, with the ability to challenge, negotiate, influence, and persuade C-level stakeholders
- Life-long learner and mentor: You're passionate about keeping up to date with industry trends within the financial technology space, and in mentoring team members to perform and grow

Tags: Sales Department