# Implementation Manager at Balto

- Company: Balto
- What the company does: About Balto Balto is a fast-growing leader in the AI Contact Center with a heavy emphasis on delivering amazing customer experiences. As a small, dynamic team, we rely on efficient processes and data-driven decisions to fuel our continued growth. Backed by Y Combinator.
- Company website: http://playbalto.com
- Type: Startups
- Level: Senior
- Location: Remote (United States)
- Work setup: Remote
- Pay: $70K to $90K base salary per year (USD)
- Posted: 2026-08-31
- Apply by: 2026-10-15
- Apply: https://ats.rippling.com/balto/jobs/8d39629c-bd03-4aba-bb89-1c18a6b651e5
- Page: https://www.1752.vc/careers/jobs/balto-implementation-manager/

## About the role

Implementation Managers at Balto lead the technical onboarding and deployment of Balto for new customers. You’ll own multiple customer implementations simultaneously, acting as the primary technical point of contact throughout the implementation lifecycle.

## What they're looking for

- 2–4 years in implementation, technical onboarding, solutions consulting, or a similar customer-facing technical role
- Strong technical troubleshooting and problem-solving skills
- Highly organized with the ability to manage multiple projects simultaneously
- Comfortable in a customer-facing role with strong communication skills
- Ability to explain technical concepts to audiences with varying levels of technical expertise
- Basic understanding of scripting or data formats (e.g., JSON) and APIs

Tags: Implementation