# Technical Support Engineer at Balto

- Company: Balto
- What the company does: About Balto Balto is a fast-growing leader in the AI Contact Center with a heavy emphasis on delivering amazing customer experiences. As a small, dynamic team, we rely on efficient processes and data-driven decisions to fuel our continued growth. Backed by Y Combinator.
- Company website: http://playbalto.com
- Type: Startups
- Level: Mid level
- Location: Remote (United States)
- Work setup: Remote
- Pay: $79K to $85K base salary per year (USD)
- Posted: 2026-09-18
- Apply by: 2026-11-02
- Apply: https://ats.rippling.com/balto/jobs/91a9e9cb-a6d0-4ab9-892d-ca212a9df972
- Page: https://www.1752.vc/careers/jobs/balto-technical-support-engineer/

## About the role

We are seeking a Technical Support Engineer to join our Support team. In this role, you will serve as the primary internal escalation point for Support's most complex, multi-part customer issues, owning them from investigation through resolution, and acting as the buffer between Support and Engineering so that only genuinely engineering-level problems consume engineering time.

## What they're looking for

- 2-3 years in a technical support, support engineering, or technical escalation role
- Knowledge areas:
- networking, firewalls, and VPNs,
- softphone or CCaaS integrations,
- log/observability tooling (Datadog or equivalent),
- basic code literacy (Python, JSON, HTML/CSS/JS) to understand integration behavior,

Tags: Customer Success