# CX Training Facilitator at BambooHR LLC

- Company: BambooHR LLC
- What the company does: BambooHR is online HR software for small and medium-sized businesses that have outgrown using spreadsheets to manage their employee information.

BambooHR is a Software-as-a-Service (SaaS) company that provides small and medium-sized businesses with... Backed by 8VC.
- Company website: https://bamboohr.com
- Type: Startups
- Level: Mid level
- Location: Utah | On-Site
- Work setup: On-site
- Posted: 2026-09-23
- Apply by: 2026-11-07
- Apply: https://job-boards.greenhouse.io/bamboohr17/jobs/6181245004
- Page: https://www.1752.vc/careers/jobs/bamboohr-llc-cx-training-facilitator/

## About the role

This role independently facilitates onboarding and skill-development programs for CX team members, blending instructor-led training with digital and AI-assisted learning insights to support role proficiency and long-term success. With strong facilitation and coaching skills, the Training Facilitator adapts delivery within established enablement standards, monitors learner progress through training systems, and provides actionable feedback that improves readiness and performance.

## What they're looking for

- 2+ years of experience facilitating instructor-led training, enablement, or onboarding in a customer-facing, support, or CX environment (or equivalent experience leading cohorts and coaching learners)
- Demonstrated ability to independently lead training cohorts end-to-end, manage classroom dynamics, and adapt facilitation approaches within established standards
- Strong coaching and feedback skills, including documentation, performance assessment, and learner readiness decision-making aligned to defined criteria
- Data-informed mindset: ability to interpret training, performance, and AI-assisted signals, spot trends, validate insights, and translate findings into clear actions and recommendations
- Experience working in and maintaining accuracy across tools/systems (e.g., LMS, task/work management tools such as Wrike, trackers, dashboards, and collaboration tools such as Slack)
- Proven ability to handle challenging learner situations with professionalism, consistency, and appropriate escalation judgment

Tags: CX Learning & Development