# Head of Customer Success & Experience at Base

- Company: Base
- What the company does: Base AI is the customer growth platform that turns customer signals into the next best action. Customer engagement software for onboarding, adoption, retention, advocacy and references, on one customer record. Backed by Wing Venture Capital.
- Company website: https://base.ai
- Type: Startups
- Level: Principal and up
- Location: San Francisco, California
- Work setup: On-site
- Posted: 2026-09-14
- Apply by: 2026-10-29
- Apply: https://base.bamboohr.com/careers/79?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/base-head-of-customer-success-and-experience/

## About the role

We’re looking for a hands-on Head of Customer Success & Experience to lead and redesign an AI-first, value-obsessed, and AINS CS org. You will own onboarding, implementation, adoption, customer health, ongoing success, PS, support, advocacy, and overall customer experience. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Have built or materially improved Customer Success in a B2B SaaS company at a similar stage
- Have led onboarding, adoption, customer health, retention, or support motions
- Are exceptional directly with customers and still enjoy customer-facing work
- Can engage credibly with day-to-day users and senior executives
- Understand how to connect product adoption to measurable business outcomes
- Have personally led complex, strategic, or at-risk customer situations

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/base-head-of-customer-success-and-experience/