# Claims Customer Service Manager at battleface

- Company: battleface
- What the company does: Battleface, Inc. is a full-stack global company enabling customers and partners to easily select travel insurance products and services that perfectly fit their needs. Backed by Drive Capital.
- Company website: https://battleface.com
- Type: Startups
- Level: Senior
- Location: Remote (US)
- Work setup: Remote
- Posted: 2026-11-07
- Apply by: 2026-12-22
- Apply: https://battleface.bamboohr.com/careers/249?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/battleface-claims-customer-service-manager/

## About the role

about the role: w e're looking for an experienced Claims Customer Service Manager to lead, develop, and oversee our customer service operations within the claims department. The right person will bring credibility, accountability, and structure to the team. You'll be responsible for developing our people, improving service standards, identifying operational gaps, and ensuring that technology helps us deliver a better customer experience. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 5+ years of experience in insurance customer service, claims operations, or a related financial services environment
- 3+ years of people management experience , ideally leading customer service or claims support teams
- Strong understanding of insurance claims processes, policy benefits, documentation requirements, and customer communications
- Experience in travel insurance, medical assistance, or insurance claims administration is strongly preferred
- Demonstrated ability to manage multichannel customer service operations, including telephone, email, and live chat
- Strong technical proficiency and experience managing CRM, contact center, ticketing, and claims management platforms

Tags: Claims Customer Service

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/battleface-claims-customer-service-manager/