# Claims Customer Service Specialist – Travel Insurance at battleface

- Company: battleface
- What the company does: Battleface, Inc. is a full-stack global company enabling customers and partners to easily select travel insurance products and services that perfectly fit their needs. Backed by Drive Capital.
- Company website: https://battleface.com
- Type: Startups
- Level: Mid level
- Location: Remote (US)
- Work setup: Remote
- Posted: 2026-11-05
- Apply by: 2026-12-20
- Apply: https://battleface.bamboohr.com/careers/246?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/battleface-claims-customer-service-specialist-travel-insurance/

## About the role

about the role: w e're looking for a Claims Customer Service Specialist to help us in our mission. If you love helping people, understand travel insurance, and believe that filing a claim shouldn't be complicated, we'd love to hear from you. This role is all about helping travelers navigate their insurance benefits and claims experience. You'll be the person customers turn to when they have questions about their coverage, need help filing a claim, or want to know where their claim stands. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Handle inbound and outbound customer calls, emails, and inquiries related to travel insurance claims
- Provide timely and accurate updates on claim status, processing timelines, outstanding documentation, and next steps
- Help customers understand their travel insurance benefits, coverage limits, exclusions, and deductibles
- Guide travelers through the claims submission process, including required documentation and how to file a claim
- Trip Delay and Missed Connection

Tags: Customer Service

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/battleface-claims-customer-service-specialist-travel-insurance/