# Senior Manager, Customer Success Operations at Bazaarvoice

- Company: Bazaarvoice
- What the company does: The leading UGC platform for authentic ratings, reviews, visual UGC, and review syndication that powers discovery, shopper trust, and higher ecommerce conversion. Backed by Battery.
- Company website: http://www.bazaarvoice.com/
- Type: Startups
- Level: Senior
- Location: Austin
- Work setup: Hybrid
- Pay: $153K to $182K base salary per year (USD)
- Posted: 2026-11-06
- Apply by: 2026-12-21
- Apply: https://jobs.lever.co/bazaarvoice/e3d31ff5-d4f9-41fd-b4af-14c9e2053600?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/bazaarvoice-senior-manager-customer-success-operations/

## About the role

As Senior Manager, Customer Success Operations, you will lead a small, high-impact team, including a CS Analyst and a Gainsight Administrator, and set the direction for how CS measures performance, uses data, and runs day to day. You sit at the intersection of CS strategy, data, and systems, turning customer signals into clear priorities and repeatable programs for our CSMs and leaders. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Turn customer signals, such as Gong call insights, Staircase relationship and sentiment data, usage, and support activity, into timely risk and opportunity alerts for CSMs
- Support renewal and forecasting rigor and optimize coverage by partnering with CS and Sales leadership on forecast inputs, risk reviews, CSM capacity, book-of-business design, and segmentation
- Establish repeatable processes, playbooks, and enablement for CSMs across escalation, QBR and renewal motions as the business scales
- Champion the voice of the customer by synthesizing feedback and behavioral trends into insights for CS, Sales & Product

Tags: Revenue Operations

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/bazaarvoice-senior-manager-customer-success-operations/