# Technical Support Analyst. at Bazaarvoice

- Company: Bazaarvoice
- What the company does: Backed by Battery.
- Company website: http://www.bazaarvoice.com/
- Type: Startups
- Level: Analyst
- Location: Remote, United States
- Work setup: Remote
- Pay: $49K to $60K base salary per year (USD)
- Posted: 2026-06-08
- Apply by: 2026-10-08
- Apply: https://jobs.lever.co/bazaarvoice/a13affb4-02f7-4785-9f05-5a6bb76789ed
- Page: https://www.1752.vc/careers/jobs/bazaarvoice-technical-support-analyst/

## About the role

The Technical Support Analyst is responsible for delivering exceptional customer service to Bazaarvoice clients. This role requires experience in high-touch technical support, connecting directly with customers using real-time channels like phone and chat, cross-functional collaboration, a focus on developing and sharing knowledge, and ensuring a standard of excellence where good is never enough.Operating with a high degree of autonomy and accountability, you will manage complex troubleshooting scenarios while...

## What they're looking for

- Prioritize and manage inbound customer requests across real-time channels (chat, phone), the support community portal, and internal escalations
- Analyze semi-complex to complex technical problems to identify and execute root-cause solutions with limited management oversight
- Own resolution for technical requests including User Access Management, Connections, Reporting, and Syndication, ensuring good is never the baseline for success
- Quickly recognize out-of-scope issues and leverage internal workflows to route them efficiently to specialized teams without delaying customer resolution
- Embrace and utilize AI productivity tools and automation embedded in our tech stack to speed up resolution times, simplify complex diagnostics, and focus on meaningful customer interactions
- Partner with Team Leads and senior peers to map new technical workflows, closing process gaps and making standard operating procedures clear across the global support organization

Tags: Client Services - General