# Senior Manager, Technical Services at Bellwether Coffee

- Company: Bellwether Coffee
- What the company does: Electric, ventless commercial coffee roasting machines for cafés. Roast in-house on demand, serve fresher coffee, and cut coffee costs by up to 50%. Backed by Congruent Ventures.
- Company website: https://bellwethercoffee.com
- Type: Startups
- Level: Senior
- Location: Berkeley, California
- Work setup: On-site
- Pay: $130K to $165K base salary per year (USD)
- Posted: 2026-09-25
- Apply by: 2026-11-09
- Apply: https://bellwether.bamboohr.com/careers/265?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/bellwether-coffee-senior-manager-technical-services/

## About the role

The role requires on-site presence at Bellwether’s Berkeley HQ. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Lead the Technical Services team across remote diagnosis and on-site coordination. Support owns the customer relationship, Technical Services owns diagnosis, the fix decision, and execution
- Define the operating standard for the team: what a complete handover looks like, what is documented on every case, and when work is complete
- Set service targets (acknowledgement, time to diagnosis, first-time fix, remote resolution rate), run the operating cadence against them, and report performance to leadership
- Develop the team through coaching, clear expectations and cross-training
- Partner with the Customer Experience leader on escalations for machine-down customers and high-visibility accounts, owning the technical resolution
- Own the diagnostic framework: a structured, consistent troubleshooting method the whole team follows

Tags: Tech Services

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/bellwether-coffee-senior-manager-technical-services/