# Customer Experience Communications Operations Manager at Benchling

- Company: Benchling
- What the company does: Backed by Y Combinator, a16z and ICONIQ.
- Company website: http://benchling.com
- Type: Startups
- Level: Senior
- Location: Boston, MA
- Work setup: Remote
- Pay: $130K to $165K base salary per year (USD)
- Posted: 2026-08-11
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/benchling/fc421d57-1a11-4693-939a-6001cf4c5c3e
- Page: https://www.1752.vc/careers/jobs/benchling-customer-experience-communications-operations-manager/

## About the role

As the Customer Experience Communications Operations Manager at Benchling, you will own the communications backbone for our customer base. Benchling ships product updates every day on a continuous release model, and we operate in regulated, validated customer environments where clear and appropriately timed product messaging directly translates to compliance rigor and customer trust.

## What they're looking for

- 8+ years in customer communications operations, incident or change management, or a comparable operations role in B2B SaaS, ideally at a continuous-release software company
- Track record of building tiered, repeatable processes, clear RACIs, and performance dashboards
- Experience getting results through other teams: you define the standard, enable the people who execute it, and hold the bar without absorbing the work yourself
- Editorial judgment strong enough to set the bar for others. You can read a draft about a dense technical change or an unfolding incident and tell whether it is clear, accurate, and appropriately scoped for a busy scientific audience
- Comfort operating against contractual notification obligations and in regulated or validated customer environments
- Hands-on experience across a modern customer stack, for example Salesforce, Zendesk, Gainsight, a status or incident tool, BI and reporting tools, and email or marketing automation

Tags: Customer Experience