# Customer Success Manager at Benchling

- Company: Benchling
- What the company does: Backed by Y Combinator, a16z and ICONIQ.
- Company website: http://benchling.com
- Type: Startups
- Level: Senior
- Location: Boston, MA
- Work setup: Remote
- Pay: $110K to $149K base salary per year (USD)
- Posted: 2026-09-23
- Apply by: 2026-11-07
- Apply: https://jobs.ashbyhq.com/benchling/63de8203-aa71-40d5-9f59-424716295c8d
- Page: https://www.1752.vc/careers/jobs/benchling-customer-success-manager/

## About the role

Benchling believes in putting our customers at the center of everything we do. We strive to provide an exceptional experience for our customers and our users from the first touchpoint, through our implementations, and once they are live.

## What they're looking for

- BS or M.Sc . in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar Life Science field, OR 2+ years work experience with Life Sciences or Healthcare companies, ideally in a lab or research setting
- 4+ years of Customer Success, Professional Services, or Consulting experience in a SaaS software environment with the ability to forge relationships with users, decision makers, and influential stakeholders
- Strong analytical skills with experience leveraging data insights to drive decision-making, diagnose customer deployment health, and develop targeted adoption strategies
- Strong project management skills and the ability to influence without authority, hands on implementation experience preferred
- Excellent communication skills, able to communicate confidently and concisely in verbal, written and presentation formats to all types of audiences
- Self-motivated, independent, adaptable, and can thrive in a fast-paced startup environment

Tags: Customer Experience