# CX Learning & Development Manager at Benchling

- Company: Benchling
- What the company does: Benchling is a cloud-based platform for biotechnology research and development and the only biology-first platform for scientific data, collaboration, and insights. Backed by Y Combinator, a16z and ICONIQ.
- Company website: http://benchling.com
- Type: Startups
- Level: Senior
- Location: San Francisco, CA
- Work setup: Remote
- Pay: $122K to $160K base salary per year (USD)
- Posted: 2026-11-04
- Apply by: 2026-12-19
- Apply: https://jobs.ashbyhq.com/benchling/abe73c19-9dd9-46b9-8e6b-e0d5331f76ff?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/benchling-cx-learning-and-development-manager/

## About the role

Benchling is looking for a Learning & Development Manager to own how our CX teams, customers, and partners learn Benchling. You’ll build the self-serve courses and learning paths that reach all three, and manage the learning platform that delivers them. When it works, scientists spend their time on science, partners deliver with confidence, and the same questions stop landing in support queues. This role is for someone who is motivated by helping users succeed with a great self-serve experience. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 3+ years of experience in learning & development, instructional design, or enablement within a B2B SaaS company, vertical or Life Science SaaS preferred
- Experience working with engineering and product teams, and developing learning content focused on the use and administration of software products
- Experience with eLearning authoring tools (e.g., Articulate Rise 360, or similar) and assessment tools (e.g. Skillable, Questionmark, or similar)
- Hands-on experience using AI tools in content production, with a clear view of where they help and where they fall short
- Experience building learning metrics and using data to improve program effectiveness
- Experience administering an LMS or learning platform, or a willingness to learn and a demonstrated ability to pick up and administer new software platforms. Docebo a plus

Tags: Customer Experience

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/benchling-cx-learning-and-development-manager/