# Product Support Analyst at Benchling

- Company: Benchling
- What the company does: Backed by Y Combinator, a16z and ICONIQ.
- Company website: http://benchling.com
- Type: Startups
- Level: Analyst
- Location: San Francisco, CA
- Work setup: Remote
- Pay: $73K to $90K base salary per year (USD)
- Posted: 2026-09-10
- Apply by: 2026-10-25
- Apply: https://jobs.ashbyhq.com/benchling/8def72e4-3cdc-4005-b091-8f740369ff4c
- Page: https://www.1752.vc/careers/jobs/benchling-product-support-analyst/

## About the role

Benchling is building a world-class Customer Experience organization to drive the adoption of our solutions across our rapidly growing customer base. The Product Support Analyst plays a key role on the team supporting our customers and internal Benchling teams as they use Benchling to transform how their teams work together.

## What they're looking for

- BS or M.Sc . in Biology, Molecular Biology, Biochemistry, Genetics, Bioengineering, Bioinformatics, or similar life science field, required. This role is a great fit for recent graduates
- Experience in a lab or research setting. You empathize with scientists and can quickly understand complicated scientific concepts
- Experience in a customer focused role (job or internship)
- Strong communication skills. You are an excellent verbal and written communicator. You can quickly evaluate a customer’s question or concern, apply or source knowledge and provide an impactful solution or response
- Strong organization and time management skills. You have the skills to balance competing requests and can prioritize them effectively
- Autonomous and proactive. Outstanding self-starter approach with the ability to be successful in a rapidly changing environment

Tags: Customer Experience