# Customer Experience Associate at Benepass

- Company: Benepass
- What the company does: Pre-tax and lifestyle benefits, managed on one platform. Benepass funds, tracks and pays for every benefit your global team actually uses. Backed by Y Combinator.
- Company website: http://www.getbenepass.com
- Type: Startups
- Level: Associate
- Location: Chandler, Arizona
- Work setup: Remote
- Posted: 2026-10-30
- Apply by: 2026-12-14
- Apply: https://jobs.ashbyhq.com/benepass/5d570f11-2127-4626-bacd-411fa696fb30?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/benepass-customer-experience-associate/

## About the role

Deliver exceptional customer support across chat, phone, and email , providing a seamless experience regardless of channel. Confidently manage multiple live chat conversations simultaneously while maintaining accuracy, empathy, and high-quality customer interactions. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 2+ years of experience in a customer-facing support role, preferably in a high-volume environment
- Hands-on experience supporting customers across phone, chat, and email channels, with the ability to confidently move between channels as business needs change
- Experience handling multiple concurrent live chat conversations while maintaining exceptional customer service
- Strong verbal communication skills and confidence speaking with customers over the phone
- Excellent written communication skills with exceptional attention to detail
- Experience working within fintech, payments, HR technology, benefits administration, banking, or another regulated industry is strongly preferred

Tags: Operations

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/benepass-customer-experience-associate/