# Manager, Engineering Support at Bestow

- Company: Bestow
- What the company does: Bestow is the leading end-to-end life insurance SaaS company partnering with top carriers to modernize and transform the way they do business. Backed by NEA.
- Company website: https://www.bestow.com/
- Type: Startups
- Level: Senior
- Location: Remote, US
- Work setup: Remote
- Pay: $137K to $172K base salary per year (USD)
- Posted: 2026-08-17
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/bestow/fa507d4a-8542-4dd1-b01f-dbbe7ae7266b
- Page: https://www.1752.vc/careers/jobs/bestow-manager-engineering-support/

## About the role

This is a hands-on management role with direct reports, spending roughly 20% of your time contributing production-level code. Bestow is looking for a Support Engineering Manager to contribute in the following ways: • Stay hands-on in the code. Clone any Bestow repository, reproduce a partner-reported defect, and open a pull request without waiting on the owning team.

## What they're looking for

- • Technically credible and operationally disciplined. You are equally at home in a code review and on a call with a carrier executive, and you would rather build the system that prevents the fire than be praised for putting it out
- • Experienced. 5+ years in the software industry with at least 3 years managing engineers while keeping your coding skills current. Bachelor's degree or equivalent experience
- • An operator, not a passenger. You have built the queue, the metrics, the runbooks, and the automation for a technical support, production support, or SRE-adjacent function, not simply worked inside someone else's
- • Observability-literate. Working fluency with APM, structured logging, and session replay, and able to build the dashboards and alerts your team needs
- • Practiced in formal incident management. Declaration, command, communication, and follow-up using tooling such as incident.io or PagerDuty
- • Experienced with regulated enterprise customers. You have supported enterprise or B2B2C customers operating under contractual SLAs. Insurance experience is preferred, fintech, healthcare, or another regulated industry is relevant

Tags: Engineering