# IT Help Desk Lead | Information Technology at BETA Technologies

- Company: BETA Technologies
- What the company does: BETA Technologies is creating an electric transportation ecosystem that’s safe, reliable and sustainable. Backed by Vermont Center for Emerging Technologies (VCET).
- Company website: https://beta.team
- Type: Startups
- Level: Senior
- Location: South Burlington, Vermont, United States
- Work setup: On-site
- Posted: 2026-09-11
- Apply by: 2026-10-26
- Apply: https://job-boards.greenhouse.io/betatechnologiesinc/jobs/4402289009
- Page: https://www.1752.vc/careers/jobs/beta-technologies-it-help-desk-lead-information-technology/

## About the role

At BETA Technologies, the IT Help Desk Lead provides hands-on leadership for frontline technology support. This role coordinates the daily delivery of dependable, secure, and customer-focused IT services across BETA facilities and teams. The Lead combines advanced troubleshooting with work prioritization, documentation, escalation management, and cross-functional coordination so that employees can remain productive while IT services scale with the business.

## What they're looking for

- 3+ years of IT support, service desk, desktop support, or technical operations experience, equivalent combinations of education and experience are considered
- Demonstrated ability to lead or coordinate a high-volume technical support queue, prioritize competing work, and drive requests to resolution with strong customer communication
- Advanced troubleshooting proficiency across Windows and macOS, with working familiarity with Linux environments
- Strong technical writing and process-documentation skills, ability to create clear instructions for both technical and nontechnical users
- Clear verbal communication with the judgment to escalate appropriately and coordinate across technical and business stakeholders
- Experience leading, mentoring, training, or coordinating with a technical support team in a multi-site environment

Tags: Information Technology 01-6209