# Customer Success Manager at BetterCloud

- Company: BetterCloud
- What the company does: BetterCloud puts IT in control of the modern workplace through user lifecycle management, data discovery, and IT and security automation purpose-built for SaaS applications! Backed by Accel.
- Company website: http://www.bettercloud.com
- Type: Startups
- Level: Senior
- Location: New York, NY
- Work setup: On-site
- Posted: 2016-10-11
- Apply by: 2026-10-08
- Apply: https://jobs.smartrecruiters.com/BetterCloud/99819252
- Page: https://www.1752.vc/careers/jobs/bettercloud-customer-success-manager/

## About the role

BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with user onboarding to identify needs and set goals, CSMs manage all elements of the post-sale business relationship with customers (including renewals and customer growth), and drive customer usage within our software. Customer Success Managers are trusted advisers on how to use our product and map it to a customer's specific business needs.

## What they're looking for

- 3+ years of sales, account management, customer success or support experience
- Experience in SaaS is a major plus
- Fluent in French and/or Spanish is strongly preferred