# Director, Support Operations at Betterment

- Company: Betterment
- What the company does: Betterment can help grow your money by making saving and investing easy. Invest in a tailored portfolio, set buckets for your goals, and earn rewards. Backed by Bessemer and Menlo.
- Company website: https://www.betterment.com/
- Type: Startups
- Level: Principal and up
- Location: Betterment HQ - New York City
- Work setup: On-site
- Pay: $155K to $185K base salary per year (USD)
- Posted: 2026-06-11
- Apply by: 2026-10-08
- Apply: https://www.betterment.com/careers/current-openings/job?gh_jid=7996895&gh_jid=7996895
- Page: https://www.1752.vc/careers/jobs/betterment-director-support-operations/

## About the role

Betterment's Support organization touches every customer, every advisor, and nearly every team in the company — and this role owns it. As Director of Support, you'll lead a team of managers and specialists across retail CX, advisor support (BAS), and support operations, while managing two global BPO partnerships and a multimillion-dollar budget. You'll set the quality bar, own the delivery model, and drive the organization forward — not reactively, but ahead of what's coming.

## What they're looking for

- Significant experience in CX or support leadership, with a track record of scaling teams and raising the bar on quality and performance
- Proven experience managing global BPO relationships, including vendor selection, contract negotiation, and performance accountability
- Financial acumen — you've owned a multimillion-dollar budget and made resource allocation decisions under pressure
- Strong forecasting and capacity planning capabilities, you build models that translate into real operational decisions
- Deeply analytical and data-driven — you define success with metrics, track outcomes rigorously, and use data to make decisions and build the case for change
- High accountability and ownership — you drive things forward, follow through, and expect the same from your team

Tags: Operations