# Product Support Operations Specialist at Between Two Ferns Inc.

- Company: Between Two Ferns Inc.
- What the company does: Make faster & better decisions to grow your business. Clarity is your lifeline that instantly connects you with battle-tested advice from entrepreneurs. Find and schedule a call in minutes. Backed by 500 Global.
- Company website: https://clarity.fm
- Type: Startups
- Level: Mid level
- Location: United States - Remote
- Work setup: Remote
- Posted: 2026-01-06
- Apply by: 2026-10-08
- Apply: https://jobs.gem.com/clarity/am9icG9zdDomihWkLZYd6qd7fMb94b-W
- Page: https://www.1752.vc/careers/jobs/between-two-ferns-inc-product-support-operations-specialist/

## About the role

Reporting to the Head of Product Support, your primary objective will be to ensure that schools receive timely, accurate, and effective support when using Clarity’s software. As a Product Support Operations Specialist, you will not only help manage and resolve client support inquiries but also strengthen the internal systems and processes that make great support possible.

## What they're looking for

- Monitoring incoming support inquiries across channels and ensuring timely, accurate responses
- Building contract templates and configuring parts of schools’ platforms as part of the implementation process
- Managing and optimizing support tools and workflows to improve efficiency and the client experience
- Analyzing support trends and documenting recurring issues to share with internal teams for resolution and product improvements
- Developing and maintaining internal and client-facing support resources, such as knowledge base articles and training materials
- Building and running SQL database reports to extract, analyze, and present data that supports decision-making and client needs