# Technical Support Engineer at BeyondTrust

- Company: BeyondTrust
- What the company does: Backed by Insight.
- Company website: http://www.beyondtrust.com
- Type: Startups
- Level: Mid level
- Location: Remote United States
- Work setup: Remote
- Posted: 2026-09-22
- Apply by: 2026-11-06
- Apply: https://job-boards.greenhouse.io/beyondtrust/jobs/8220194
- Page: https://www.1752.vc/careers/jobs/beyondtrust-technical-support-engineer/

## About the role

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio. Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

## What they're looking for

- Manage customer communication and expectations
- Provide phone, email, and chat support to assigned accounts
- Provide troubleshooting and debugging of customer problems
- Act as the customer liaison to Engineering, Sales, and Field Engineer teams
- Transition product issues to Tier 3 Support, Engineering, and product enhancements to Product Management, tracking status to the customer regularly
- Escalate critical issues and roadblocks to the Technical Support Manager

Tags: Technical Support