# Customer Success Manager - FDX at BigCommerce

- Company: BigCommerce
- What the company does: Backed by General Catalyst.
- Company website: http://www.bigcommerce.com/
- Type: Startups
- Level: Senior
- Location: Austin, TX
- Work setup: On-site
- Posted: 2026-08-25
- Apply by: 2026-10-09
- Apply: https://bigcommerce.wd12.myworkdayjobs.com/en-US/Commerce/job/Austin-TX/Customer-Success-Manager---FDX_JR102777
- Page: https://www.1752.vc/careers/jobs/bigcommerce-customer-success-manager-fdx/

## About the role

Own an assigned portfolio of customer accounts with accountability for customer outcomes, including retention, Net Revenue Retention (NRR), adoption, customer satisfaction, and long-term success. Serve as the primary post-onboarding point of contact and trusted advisor, building strong relationships with executive sponsors, business stakeholders, and end users.

## What they're looking for

- 3+ years of experience in Customer Success, Account Management, Customer Experience, Customer Retention, Consulting, or another customer-facing role within SaaS, eCommerce, or technology
- Experience managing a portfolio of customer accounts with accountability for retention, renewals, adoption, growth, or revenue performance
- Experience owning or supporting customer renewals and developing trusted relationships with executive and business stakeholders
- Bachelor's degree or equivalent professional experience preferred
- Experience in eCommerce, marketplace, feed management, retail technology, digital advertising, or MarTech preferred
- Familiarity with Salesforce, Gainsight, Tableau, Grafana, or similar Customer Success and analytics platforms preferred