# Customer Success Renewal Specialist at BigCommerce

- Company: BigCommerce
- What the company does: Backed by General Catalyst.
- Company website: http://www.bigcommerce.com/
- Type: Startups
- Level: Mid level
- Location: Austin, TX
- Work setup: On-site
- Posted: 2026-08-25
- Apply by: 2026-10-09
- Apply: https://bigcommerce.wd12.myworkdayjobs.com/en-US/Commerce/job/Austin-TX/Customer-Success-Renewal-Specialist_JR102779
- Page: https://www.1752.vc/careers/jobs/bigcommerce-customer-success-renewal-specialist/

## About the role

Identify at-risk customers and develop renewal strategies to prevent churn. Maintain consistent customer engagement throughout the renewal sales cycle.

## What they're looking for

- Minimum 2 years’ in renewal or sales role with a strong foundation in negotiation tactics preferred
- Experience in a customer-facing, service-oriented role is required
- Exceptional written and verbal communication skills, excellent ability to diffuse difficult situations, create a clear path to resolution with owners and dates, and secure buy-in from internal and external stakeholders to deliver
- A work ethic that demonstrates dedication to the company, its mission, and the team, a desire to work in a culture of excellence
- An ability to remain calm, empathetic, patient, and professional in stressful situations
- Proficient with software applications like MS Office, Google Workspace, and Tableau, experience with Salesforce CRM and Zendesk preferred