# Manager, Customer Success Management at BigCommerce

- Company: BigCommerce
- What the company does: Backed by General Catalyst.
- Company website: http://www.bigcommerce.com/
- Type: Startups
- Level: Senior
- Location: Austin, TX
- Work setup: On-site
- Posted: 2026-08-27
- Apply by: 2026-10-11
- Apply: https://bigcommerce.wd12.myworkdayjobs.com/en-US/Commerce/job/Austin-TX/Manager--Customer-Success-Management_JR102856
- Page: https://www.1752.vc/careers/jobs/bigcommerce-manager-customer-success-management/

## About the role

As a Customer Success leader, you'll own the performance and development of a team responsible for delivering measurable customer and commercial outcomes.

## What they're looking for

- 6–10 years of experience in Customer Success, Strategic Account Management, SaaS, Ecommerce, Consulting, or related customer-facing commercial roles
- 3+ years leading and developing Customer Success or customer-facing teams
- Proven success improving NRR, renewals, customer retention, expansion, and adoption
- Experience managing forecasting, business reviews, reporting, and operational performance
- Strong understanding of Customer Success operating models, customer lifecycle management, segmentation, and health scoring
- Experience partnering cross-functionally with Sales, Product, Support, Finance, and Executive