# Technical Support Representative - Remote at BigCommerce

- Company: BigCommerce
- What the company does: Backed by General Catalyst.
- Company website: http://www.bigcommerce.com/
- Type: Startups
- Level: Mid level
- Location: United States - Remote
- Work setup: Remote
- Posted: 2026-08-25
- Apply by: 2026-10-09
- Apply: https://bigcommerce.wd12.myworkdayjobs.com/en-US/Commerce/job/United-States---Remote/Technical-Support-Representative--US-_3100
- Page: https://www.1752.vc/careers/jobs/bigcommerce-technical-support-representative-remote/

## About the role

Provide outstanding phone, email, and chat-based technical support to our customers in a fast-paced environment (expect up to 7.5 hours of talk/chat time a day) Provide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem solving capabilities

## What they're looking for

- A work ethic that demonstrates dedication to the company, its mission, and the team, a desire to work in a culture of excellence
- Experience in a customer-facing, service-oriented role is required, experience in a phone, email, or chat-based technical support or customer service contact center preferred
- Exceptional ability to utilize self-service resources (internal guides, Google-fu, external service portals, etc) to find solutions is required
- Strong aptitude toward various web, eCommerce, and hosting technologies and how they work together
- Exceptional critical thinking and soft skills with a passion for getting every customer on the path to success using thoughtful solutions that best fit each situation
- Team player interested in growing and competing alongside some of the best technical support agents in the business, willingness to help and seek help from peers