# Staff Client Support Engineer at BigID

- Company: BigID
- What the company does: BigID delivers enterprise data security, DSPM, and AI governance to discover, classify, and protect sensitive data across cloud, on-prem, and AI systems. Trusted by Fortune 500. Backed by Bessemer.
- Company website: https://bigid.com/
- Type: Startups
- Level: Senior
- Location: Remote- USA East Coast
- Work setup: Remote
- Pay: $120K to $140K base salary per year (USD)
- Posted: 2026-11-06
- Apply by: 2026-12-21
- Apply: https://bigid.com/company/careers/job-details/8933995002?gh_jid=8933995002&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/bigid-staff-client-support-engineer/

## About the role

When a BigID enterprise customer hits a complex, high-impact issue in production, you’re the escalation point. As a Staff Client Support Engineer, you’ll find root causes, deliver fixes and workarounds, and advocate for customers with Engineering and Product. You’ll also raise the technical capability of our 25-person Support organization and influence product and system design. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 7+ years in IT, including 2+ years in a customer-facing technical role, ideally implementing products in enterprise environments
- Linux: hands-on installation, configuration, and management, including shell scripting, package managers (apt, yum), archiving tools, SSH/SFTP/SCP, NFS/SMB, and LDAP/Kerberos
- Containers: hands-on experience deploying and operating applications with Docker and Kubernetes
- Cloud: experience with AWS, Azure, or GCP
- Databases: working knowledge of SQL Server, Oracle, PostgreSQL, MySQL, or MongoDB
- Programming: proficiency in at least one language (Python, JavaScript, C++, C#, or Java), including writing scripts or code to diagnose issues and build workarounds. Experience in more than one is a plus

Tags: Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/bigid-staff-client-support-engineer/