# Scaled Customer Success Manager at BILL

- Company: BILL
- What the company does: BILL (NYSE: BILL) provides financial automation software for small and midsize businesses (SMBs), streamlining payables, receivables, and expense management. Backed by Emergence Capital.
- Company website: https://bill.com
- Type: Startups
- Level: Senior
- Location: United States
- Work setup: On-site
- Posted: 2026-09-21
- Apply by: 2026-11-05
- Apply: https://www.bill.com/job?6198731004&gh_jid=6198731004
- Page: https://www.1752.vc/careers/jobs/bill-scaled-customer-success-manager/

## About the role

Join BILL as a Scaled Customer Success Manager and help small and mid-size businesses modernize how they manage payables, receivables, and spend & expense. In this high-ownership, quota-carrying role, you’ll help manage a shared book of business and be accountable for retention, expansion, and renewals. You’ll guide customers to measurable outcomes through data-driven success plans, executive conversations, and best‑practice enablement that deepens adoption across our platform.

## What they're looking for

- Experience in customer-facing, revenue-tied roles such as customer success, account management, inside sales, banking, or finance
- You consistently meet performance targets and quotas by taking a proactive, self-starting approach and maintaining a strong focus on results even in ambiguous situations
- Use data and curiosity to diagnose issues, spot trends, and make thoughtful recommendations that balance customer and business needs
- Excel in high-volume environments by maintaining strict discipline in process following, queue management, and organization to ensure effective prioritization and time management
- Ability to build trust quickly, listen and consult with clients, not just “check the box” on activities
- Basic understanding of financial reports (e.g., Balance Sheet, Income Statement) and how they relate to business health

Tags: Revenue