# Customer Success Manager at Bitgo

- Company: Bitgo
- What the company does: BitGo provides the most secure and scalable solutions for the digital asset economy to investors and builders alike. Backed by Redpoint.
- Company website: https://www.bitgo.com/info/
- Type: Startups
- Level: Senior
- Location: Remote
- Work setup: Remote
- Posted: 2026-10-16
- Apply by: 2026-11-30
- Apply: https://job-boards.greenhouse.io/bitgo/jobs/8895178002?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/bitgo-customer-success-manager/

## About the role

Our Customer Success Managers work closely with institutional clients and partners, delivering high-touch service to understand their business needs and ensure they are fully leveraging our suite of BitGo products. As a strategic partner, you will use your industry expertise to help clients maximize their investment, drive adoption, and achieve their goals. You’ll work cross-functionally with Sales, Engineering, Product, and Support teams to enhance the customer experience and ensure long-term success. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 2+ years of experience in account management, customer success, or a similar role within technology or financial services
- Proven ability to guide customers through complex technological or operational transitions, acting as a trusted consultant
- Strong analytical skills to interpret customer data and translate insights into actionable strategies
- Experience managing high-value customer portfolios ($1M+ ARR) and successfully driving expansion and renewal opportunities
- Ability to create structured success plans and track progress toward key business outcomes
- Excellent communication skills, capable of engaging with both executive leadership and technical stakeholders

Tags: CSM

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/bitgo-customer-success-manager/