# Customer Success Manager at BitSight Technologies

- Company: BitSight Technologies
- What the company does: AI-powered cyber risk intelligence platform. Continuous visibility into your attack surface, third-party ecosystem, and threats. Trusted by 3,500+ enterprises. Backed by Menlo.
- Company website: https://www.bitsight.com
- Type: Startups
- Level: Senior
- Location: Boston, MA
- Work setup: On-site
- Pay: $64K to $80K base salary per year (USD)
- Posted: 2026-10-09
- Apply by: 2026-11-23
- Apply: https://bitsight.wd1.myworkdayjobs.com/en-US/Bitsight/job/Boston-MA/Customer-Success-Manager_JR101424?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/bitsight-technologies-customer-success-manager/

## About the role

As a CSM, you own the complete account lifecycle from post-sale through renewal and expansion. You're a trusted advisor who acts as a consultative partner, helping customers realize business value outcomes and maximize their investment. You balance time-to-value, product adoption, customer health, and revenue growth—driving measurable impact with minimal supervision. Manage complete account lifecycle, owning renewals, retention, and expansion outcomes for assigned customers Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 2-7 years of relevant work experience in customer success, account management, solutions consulting, or related B2B SaaS role
- Deep familiarity with cybersecurity, risk management, or governance frameworks (NIST, ISO), industry awareness preferred
- Proven track record managing customer renewals, retention, and expansion outcomes
- Bachelor's degree or international equivalent, advanced education or certifications (CTPRP, CISSP, PMP) a plus
- Strong executive communication, presentation skills, and ability to customize content for unique use cases


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/bitsight-technologies-customer-success-manager/