# Senior Customer Success Manager at BitSight Technologies

- Company: BitSight Technologies
- What the company does: AI-powered cyber risk intelligence platform. Continuous visibility into your attack surface, third-party ecosystem, and threats. Trusted by 3,500+ enterprises. Backed by Menlo.
- Company website: https://www.bitsight.com
- Type: Startups
- Level: Senior
- Location: Boston, MA
- Work setup: On-site
- Posted: 2026-10-21
- Apply by: 2026-12-05
- Apply: https://bitsight.wd1.myworkdayjobs.com/en-US/Bitsight/job/Boston-MA/Senior-Customer-Success-Manager_JR101425?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/bitsight-technologies-senior-customer-success-manager-2/

## About the role

As a Senior CSM, you're a strategic advisor and industry expert managing the most complex, highest-value customer relationships. You don't just ensure customers renew—you position them to achieve transformational outcomes in cyber risk management. You serve as an SME across the organization, mentor junior CSMs, drive thought leadership, and influence customer strategy with minimal supervision and wide latitude for independent judgment. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 5-15 years of relevant work experience in customer success, account management, solutions consulting, or enterprise roles
- Expertise in cybersecurity, cyber risk management, and industry trends, recognized as trusted advisor on security strategy
- Proven success managing large, complex, multi-stakeholder accounts through full lifecycle, strong ARR expansion track record
- Industry certifications preferred (CTPRP, CISSP, PMP, DASM), in-depth understanding of compliance, governance, threat landscape
- Executive relationship management and C-level communication experience, public speaking and thought leadership presence
- This role uses AI-assisted transcription during the interview process. All hiring decisions are made by our recruitment team


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/bitsight-technologies-senior-customer-success-manager-2/