# Support Engineer III at Blackpoint

- Company: Blackpoint
- What the company does: Operate confidently with the Managed Detection and Response Platform that combines elite level security and a context driven platform to eliminate threats. Backed by Accel.
- Company website: https://blackpointcyber.com/
- Type: Startups
- Level: Mid level
- Location: Remote - United States
- Work setup: Remote
- Pay: $86K to $107K base salary per year (USD)
- Posted: 2026-09-23
- Apply by: 2026-11-07
- Apply: https://jobs.ashbyhq.com/Blackpoint%20Cyber/fefcbfcf-4ea3-48cb-ae3f-cdbc805e085c
- Page: https://www.1752.vc/careers/jobs/blackpoint-support-engineer-iii/

## About the role

We are looking for a Support Engineer III with experience in software technical support, particularly in environments utilizing Zendesk automation and complex software workflows. This is a hybrid role: you'll provide expert-level technical assistance to our customers while also building and optimizing the automation and processes that power our support operations.

## What they're looking for

- 5+ years of experience in a Technical Support or Customer Support role, with a focus on complex software environments
- Proficiency in Zendesk, especially in utilizing automations, triggers, and macros to optimize support workflows
- Strong understanding of microservices architecture, including APIs, containers (Docker), and cloud services
- Exceptional problem-solving skills with a knack for diagnosing complex issues quickly
- Strong customer communication skills, able to explain technical concepts to non-technical users effectively
- Highly self-motivated with the ability to work independently in a dynamic, fast-paced environment

Tags: Technical Support