# Tier 1 Support Manager at Blend Labs

- Company: Blend Labs
- What the company does: BlendLabs develops and coordinates premium supplement formulas, white label products, and premixes built on science, compliance, and innovation. Backed by a16z.
- Company website: https://www.blend-labs.com
- Type: Startups
- Level: Senior
- Location: United States
- Work setup: On-site
- Pay: $85K to $100K base salary per year (USD)
- Posted: 2026-10-14
- Apply by: 2026-11-28
- Apply: https://job-boards.greenhouse.io/blend/jobs/6224663004?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/blend-labs-tier-1-support-manager/

## About the role

Our Client Support team is growing, and we're looking for a manager who can lead a high-performing technical team and scale how it works. This team supports a complex, integration-heavy product, handles a high volume of tickets across multiple channels, and holds a 99% customer satisfaction rating. You'll be a strong people leader, a hands-on technical troubleshooter, and a builder of processes that hold up at scale. This role reports to the Head of Support. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Five or more years of experience in technical support or support operations, including three or more years managing people
- Proven experience building processes and driving efficiency across large support teams handling high ticket volumes through multiple channels
- Strong technical skills, including working knowledge of REST APIs, JSON, and tools such as Postman, plus hands-on SQL for investigating and troubleshooting data issues
- Experience reading logs and diagnosing issues in SaaS or integration-heavy environments, exposure to fintech, mortgage, or loan origination systems (LOS) is a plus
- Experience working with Engineering and Product to resolve production issues, and the ability to make fixes directly in client production environments
- Experience with metrics, KPIs, workforce planning, and dashboard or BI tools

Tags: Client Support- Blend Labs

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/blend-labs-tier-1-support-manager/