# Strategic Customer Success Manager at Blend

- Company: Blend
- What the company does: Blend: Modernize lending & account opening for banks, credit unions, & mortgage providers. Streamline operations, enhance digital experience, and drive growth across all accounts. Backed by Greylock and Lightspeed.
- Company website: https://blend.com/
- Type: Startups
- Level: Senior
- Location: United States
- Work setup: On-site
- Posted: 2026-09-25
- Apply by: 2026-11-09
- Apply: https://job-boards.greenhouse.io/blend/jobs/6207994004
- Page: https://www.1752.vc/careers/jobs/blend-strategic-customer-success-manager/

## About the role

Blend is building Intelligent Origination: AI agents, like Blend Autopilot, embedded directly in how banks, credit unions, and mortgage lenders originate loans. Our customers aren't just buying software. They're changing how their lending teams work. As a Strategic Customer Success Manager, you make sure that change pays off for a portfolio of our largest and most complex customers across mortgage, home equity, and consumer lending.

## What they're looking for

- 8+ years in customer-facing roles at a B2B SaaS company, a consulting firm, or a lending institution (bank, credit union, or mortgage lender). Enterprise customer success experience is strongly preferred
- Deep knowledge of lending operations from application to close. Mortgage and home equity experience is a plus
- Comfortable with metrics. You can walk a customer through their performance data and use it to start a conversation about what to improve
- Open to AI. You're eager to learn and try new AI tools as they come out, and you help customers see what they can do for their teams
- A trusted executive advisor. You have outstanding presentation and writing skills and are comfortable discussing operational, technical, and financial value with C-level leaders
- A collaborator who holds the line. You rally internal teams around the customer and hold both sides to what was agreed

Tags: Customer Success- Blend Labs