# Customer Service Operations Manager at Blink Health

- Company: Blink Health
- What the company does: BlinkRx is a web-based platform that allows users to search for their prescribed medications online and conveniently pick them up from any pharmacy. Backed by 8VC.
- Company website: https://blinkhealth.com
- Type: Startups
- Level: Senior
- Location: Pittsburgh, PA
- Work setup: On-site
- Posted: 2026-09-15
- Apply by: 2026-10-30
- Apply: https://job-boards.greenhouse.io/blinkhealth/jobs/8807356002
- Page: https://www.1752.vc/careers/jobs/blink-health-customer-service-operations-manager/

## About the role

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

## What they're looking for

- Lead, coach, and develop a team of customer service reps and team leads — holding the bar high while investing in each person's growth
- Drive a performance culture built on accountability, candid feedback, and real development — not just annual reviews
- Create an environment where people do their best work, feel ownership over outcomes, and genuinely care about the patients they serve
- Own the day-to-day: ensure timely, high-quality resolution of customer issues across all channels (phone, email, chat) — at speed and at scale
- Tackle complex, ambiguous escalations head-on with sound judgment and customer-first instincts
- Build and enforce policies, processes, and SLAs that are rigorous but human — protecting the customer experience while enabling a fast-moving team

Tags: Corporate