# Director of Customer Service at Blink Health

- Company: Blink Health
- What the company does: BlinkRx is a web-based platform that allows users to search for their prescribed medications online and conveniently pick them up from any pharmacy. Backed by 8VC.
- Company website: https://blinkhealth.com
- Type: Startups
- Level: Principal and up
- Location: Pittsburgh, PA
- Work setup: On-site
- Posted: 2026-08-28
- Apply by: 2026-10-14
- Apply: https://job-boards.greenhouse.io/blinkhealth/jobs/8761438002
- Page: https://www.1752.vc/careers/jobs/blink-health-director-of-customer-service/

## About the role

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

## What they're looking for

- Lead your team: Build and lead a high-performing, inclusive organization across customer support functions, fostering accountability, coaching, and continuous development
- Drive process and technology improvements: Identify, implement, and optimize tools, systems, and processes (e.g., CRM, ticketing, automation) to enhance both inbound and outbound efficiency and effectiveness
- Leverage data & insights: Analyze customer interactions, feedback, and operational metrics to identify trends, root causes, and opportunities to enhance service delivery and customer satisfaction
- Ensure compliance & quality: Maintain adherence to healthcare regulations and internal quality standards, ensuring consistent, accurate, and compliant communication across all customer touchpoints
- Manage capacity & planning: Oversee workforce planning, forecasting, and resource allocation to meet demand across channels while maintaining service levels and cost efficiency

Tags: Corporate