# Head of US Onboarding Operations at Block

- Company: Block
- What the company does: Backed by 500 Global.
- Company website: https://blockblock.io
- Type: Startups (AI role)
- Level: Principal and up
- Location: Bay Area, CA, United States of America
- Work setup: On-site
- Posted: 2026-10-06
- Apply by: 2026-11-20
- Apply: http://block.xyz/careers/jobs/5438245008?gh_jid=5438245008&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/block-head-of-us-onboarding-operations/

## About the role

Square is looking for a senior operations leader to own US seller onboarding operations across first-party and vendor-supported delivery motions. Reporting to the Head of Global Onboarding Operations, this leader will translate global onboarding strategy into US operating plans, manage multiple teams and workstreams, and drive measurable improvements in seller activation, time-to-value, service quality, workforce productivity, and cost-to-serve. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 12+ years of progressive operations leadership experience, ideally in technology, fintech, commerce, SaaS implementation, customer success operations, field operations, or scaled services delivery
- Experience managing multiple teams or departments with responsibility for staffing, quality, cost, and performance
- Strong understanding of workforce planning, capacity management, service delivery operations, and performance management
- Experience leading through subordinate managers and influencing senior cross-functional stakeholders
- Strong analytical and financial acumen, including KPI management, budget inputs, forecasting, and cost-to-serve improvement
- Ability to operate independently in ambiguous situations while aligning with senior leadership on objectives and outcomes

Tags: S&M - Sales - GSO

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/block-head-of-us-onboarding-operations/