# Head of Workforce Optimization at Block

- Company: Block
- What the company does: Backed by 500 Global.
- Company website: https://blockblock.io
- Type: Startups (AI role)
- Level: Principal and up
- Location: Bay Area, CA, United States of America
- Work setup: On-site
- Posted: 2026-10-22
- Apply by: 2026-12-06
- Apply: http://block.xyz/careers/jobs/5459471008?gh_jid=5459471008&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/block-head-of-workforce-optimization/

## About the role

Workforce Optimization sits within Block Operations and connects planning, operations, finance, product, engineering, and our global partner network. Reporting to the Head of Operations, you will lead the combined Workforce Optimization function supporting customer-facing operations and regulated Risk & Compliance work across thousands of internal and external analysts / customer advocates, and multiple vendors around the world. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- A minimum of 15 years of related experience within Workforce Management, Operations, Data Science or related functions
- Experience leading and transforming a global Workforce Management function with responsibility for forecasting, capacity planning, scheduling, real-time management, workforce analytics, and vendor governance
- Experience supporting both high-volume customer operations and back-office or regulated operations, with an understanding of how their demand patterns, service measures, skills, and controls differ
- Demonstrated success building operating models and teams across regions, internal employees, and outsourced partners while maintaining service, quality, resilience, and financial discipline
- Experience moving workforce decisions from manual reporting toward automated and predictive systems using data, statistical or machine-learning models, scenario planning, and clear human guardrails
- The ability to translate complex operational and financial data into decisions, influence senior leaders across functions, and create alignment when priorities or incentives compete

Tags: Risk - Customer Operations - Cash...

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/block-head-of-workforce-optimization/