# Staff Machine Learning Engineer (Modeling), Support at Block

- Company: Block
- What the company does: Backed by 500 Global.
- Company website: https://blockblock.io
- Type: Startups (AI role)
- Level: Senior
- Location: Seattle, WA, United States of America
- Work setup: On-site
- Posted: 2026-09-22
- Apply by: 2026-11-06
- Apply: http://block.xyz/careers/jobs/5431987008?gh_jid=5431987008
- Page: https://www.1752.vc/careers/jobs/block-staff-machine-learning-engineer-modeling-support/

## About the role

Block's Support ML Modeling team is a central driver of innovation in customer support experiences across our entire ecosystem—including Cash App, Square, and other business units. We are dedicated to advancing the state of intelligent, automated support through machine learning and generative AI. From customer-facing chatbots to smart internal tools for agents, our team builds high-impact, scalable systems that improve support quality, efficiency, and accessibility.

## What they're looking for

- 10+ years of experience in machine learning, applied AI, or product ML roles, with deep technical expertise
- Demonstrated leadership capabilities, with the ability to influence and align cross-functional teams while directly shaping the work of peers through communication, context sharing, and technical guidance
- A track record of delivering organizational wide impact, shaping systems, frameworks, or initiatives that raise the bar across multiple teams or functions
- Proven ability to ship end to end ML features from problem framing through deployment and long-term maintenance
- Demonstrated experience with language models, dialog systems, or generative AI in production
- Strong foundation in NLP, deep learning, or ML infrastructure best practices

Tags: Risk - Prod Dev - Square