# Customer Success Manager at BlueCargo

- Company: BlueCargo (YC S18)
- What the company does: The automated solution for complex freight transactions. Backed by Y Combinator.
- Company website: http://www.bluecargo.io/
- Type: Startups
- Level: Senior
- Location: Los Angeles, CA, US / New York, NY, US
- Work setup: On-site
- Pay: $100K to $140K base salary per year (USD)
- Posted: 2024-07-29
- Apply by: 2026-10-08
- Apply: https://www.ycombinator.com/companies/bluecargo/jobs/z92GBok-customer-success-manager
- Page: https://www.1752.vc/careers/jobs/bluecargo-customer-success-manager-2/

## About the role

The Customer Success team works to ensure that our clients are maximizing the value they are receiving from BlueCargo. As a Customer Success Manager, you will be the primary point of contact for your assigned customers and will be responsible for their entire experience with BlueCargo through onboarding, implementation, adoption, expansion & retention.

## What they're looking for

- Commercially driven, client-centric mindset
- Strong problem-solving and analytical abilities, with a bias for proactive action
- Ability to navigate difficult conversations and negotiate with mutual beneficial outcomes
- Effective organizational and time management skills to manage numerous customers of varying sizes, and ability prioritize action effectively against competing priorities
- Familiarity with CRM software and data analytics tools, and being able to leverage both to guide action
- Proficient in data analysis and presentation leveraging Google Slides and Sheets to tell an effective story and drive intended behavior

Tags: Support