# Head of Customer Operations at BlueCargo

- Company: BlueCargo (YC S18)
- What the company does: The automated solution for complex freight transactions. Backed by Y Combinator.
- Company website: http://www.bluecargo.io/
- Type: Startups
- Level: Principal and up
- Location: Los Angeles, CA, US / New York, NY, US
- Work setup: On-site
- Pay: $140K to $190K base salary per year (USD)
- Posted: 2025-05-20
- Apply by: 2026-10-08
- Apply: https://www.ycombinator.com/companies/bluecargo/jobs/RWle70w-head-of-customer-operations
- Page: https://www.1752.vc/careers/jobs/bluecargo-head-of-customer-operations/

## About the role

As Head of Customer Operations , you'll set the strategic direction for our freight audit service; defining how we scale, automate, and deliver exceptional quality across our enterprise customer base. You'll lead a growing team, shape our operational infrastructure, and partner directly with the founders to drive company-wide execution. This is a high-leverage role for someone who wants to build, not just manage, and leave a real mark on how a fast-growing startup operates.

## What they're looking for

- 10+ years in international logistics or operations, with at least 3 years in a leadership role managing managers
- Proven track record building scalable systems and teams in a high-growth environment
- Strategic thinker who can translate ambiguity into clear priorities and action
- Deep fluency in operational OKRs and a data-driven approach to decision-making
- Strong executive presence and communication skills, comfortable influencing across Product, Engineering, CS, and the C-suite
- Startup experience preferred, you thrive without a playbook

Tags: Operations