# Director of Customer Success at Bluefish AI

- Company: Bluefish AI
- What the company does: Bluefish is the AI marketing platform of choice for the Fortune 500. Gain visibility and control over your brand. Backed by NEA.
- Company website: https://www.bluefishai.com/
- Type: Startups (AI role)
- Level: Principal and up
- Location: New York, Hybrid
- Work setup: Hybrid
- Posted: 2026-11-04
- Apply by: 2026-12-19
- Apply: https://job-boards.greenhouse.io/bluefishai/jobs/5472944008?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/bluefish-ai-director-of-customer-success/

## About the role

We are looking for a Director of Customer Success to scale how Bluefish delivers value across our enterprise customer base. This role is foundational to building a scalable model that ensures customers consistently realize measurable outcomes. In this role, you will operate as a player-coach as we grow the team—directly owning a portfolio of strategic accounts while supporting hiring, management and development of a team of Strategic Customer Success Leads and Customer Success Managers. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 10+ years of experience in customer success, account management, or strategic partnerships in SaaS, ad tech, or marketing technology, with at least 5+ years in people management
- Proven track record of building and developing high-performing CS teams that operate as strategic partners to clients
- Proven ability to own and deliver value across a portfolio of enterprise accounts in high-touch, relationship-driven environments
- Demonstrated ability to build operating frameworks and team processes from the ground up in a scaling organization
- Strong analytical skills and comfort with data-driven decision-making, including account health metrics, KPIs, and forecasting
- Excellent communicator with the ability to influence at all levels—from internal partners to senior executives at Fortune 500 accounts

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/bluefish-ai-director-of-customer-success/