# Support Engineer at Bonusly

- Company: Bonusly
- What the company does: About Bonusly Bonusly helps your team improve engagement and adopt the behaviors that set them, and your organization, up for long-term success. Backed by Next Frontier Capital.
- Company website: https://bonus.ly
- Type: Startups
- Level: Mid level
- Location: Bangladesh
- Work setup: On-site
- Posted: 2026-09-10
- Apply by: 2026-10-25
- Apply: https://ats.rippling.com/bonusly/jobs/08eb9758-7405-4f90-8d69-8a05a4db7cd0
- Page: https://www.1752.vc/careers/jobs/bonusly-support-engineer/

## About the role

Bonusly is looking for a Support Engineer who can deliver an exceptional customer experience by investigating issues, providing thoughtful solutions, and driving meaningful outcomes for our users. This role blends technical problem-solving with empathy, ownership, and a genuine passion for helping people succeed.

## What they're looking for

- Execute a delightful day-to-day customer support experience, including responding quickly to questions via phone, email, chat, and occasional video, and following up on reported issues
- Assist customers with configuring integrations with vendors such as Okta (SSO/SCIM), SFTP, ADP, Workday, BambooHR, Merge, and others
- Collaborate with the Product Engineering team to diagnose the root cause of bugs, fix issues in code, and escalate complex ones
- Tune the AI agent to provide better frontline support by diagnosing patterns where it falls short and implementing MCP tools and guidance
- Maintain up-to-date documentation, FAQs, and guides to help customers self-serve integration issues where possible
- 4+ years of relevant work experience

Tags: Engineering