# Customer Support Associate at Boom

- Company: Boom
- What the company does: Organic, scientifically-formulated products uniquely crafted to care, simplify and celebrate every stage of your beauty journey. Questions? Connect with us at (929) 266-2100.
- Company website: https://boombeauty.com
- Type: Startups
- Level: Associate
- Location: Austin Texas
- Work setup: On-site
- Pay: $45K to $70K base salary per year (USD)
- Posted: 2026-09-28
- Apply by: 2026-11-12
- Apply: https://jobs.ashbyhq.com/Boom/4592fb37-2a28-4889-9cb9-f2e4929a8b8a?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/boom-customer-support-associate/

## About the role

Phone-first support: Handle inbound and outbound calls with applicants, renters, and property managers, resolving questions about applications, screening decisions, payments, and account access Live troubleshooting: Diagnose product issues in real time and jump into screen shares to walk users through BoomScreen, BoomReport, the Boom App, and the Boom Platform Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 0–2 years of experience in customer support, a call center, hospitality, retail, or another customer-facing role (recent grads welcome)
- Very comfortable on the phone with both consumers and business customers, clear, friendly, and confident verbal communication
- Technically minded: you enjoy figuring out how software works and are comfortable troubleshooting live, including over screen share
- Fast and organized: able to manage a high volume of conversations and open issues without letting anything slip
- Strong written communication for chat, email, and ticket documentation
- Calm under pressure and empathetic with frustrated customers

Tags: GTM

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/boom-customer-support-associate/